bdgo Privacy Policy — How We Collect, Use, and Safeguard Your Personal Information
At bdgo, your privacy is a core commitment, not an afterthought. This Privacy Policy explains in plain English what personal data we collect when you use our platform, why we collect it, how we protect it, who we share it with, and what rights you hold over your own information.
Our Privacy Commitments at a Glance
A plain-English overview of how bdgo handles your data. This summary does not replace the full policy — please read the complete document below.
SSL Encryption on All Data
Every piece of data you transmit to bdgo — including account credentials, payment details, and personal information — is protected by industry-standard SSL/TLS encryption in transit. Stored data is encrypted at rest using AES-256 standards.
We Never Sell Your Data
bdgo does not sell, rent, or trade your personal information to third parties for marketing or commercial gain. Data is shared only with partners who are strictly necessary to deliver our services, and only under binding confidentiality agreements.
Data Collected Only as Needed
We apply a data minimisation principle: bdgo only collects the personal information that is genuinely required to operate your account, process transactions, verify your identity, and comply with our responsible gaming obligations.
Your Rights Are Respected
You have clear rights over your personal data — including the right to access, correct, or request deletion of the information we hold about you. We respond to all valid data requests promptly and without unnecessary delay.
Transparent Cookie Usage
bdgo uses cookies and similar tracking technologies to improve your experience on the platform. We explain exactly which cookies we use, what they do, and how you can manage or disable them through your browser settings.
Regular Policy Reviews
This Privacy Policy is reviewed at least annually and updated whenever our data practices change in a material way. Registered players are notified of significant updates by email before any changes take effect, giving you time to review your preferences.
Table of Contents
- 1. Introduction and Scope
- 2. Data Controller Information
- 3. Personal Data We Collect
- 4. How We Collect Your Data
- 5. Legal Basis for Processing
- 6. How We Use Your Data
- 7. Sharing Your Data with Third Parties
- 8. Cookies and Tracking Technologies
- 9. Data Retention
- 10. Data Security
- 11. Your Rights as a Data Subject
- 12. Marketing Communications
- 13. Children and Minors
- 14. Changes to This Policy
- 15. Contact and Data Requests
1. Introduction and Scope
1.1 This Privacy Policy ("Policy") describes how bdgo collects, processes, stores, and protects personal data relating to users of the bdgo platform accessible at bdgo.io ("the Platform"). It applies to all registered account holders, visitors to the Platform, and any individual who communicates with bdgo through any channel including email and live support.
1.2 This Policy is written in English and is the authoritative version. bdgo operates primarily in the Bangladesh market and processes data in accordance with applicable data protection principles. Where any other version of this Policy is produced, the English version shall prevail in the event of any conflict or ambiguity.
1.3 This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which contain additional provisions that affect how we handle your data in specific contexts such as KYC verification and self-exclusion management.
1.4 The Platform is strictly for adults aged 21 and above. If you are under 21, you must not use the Platform and must not submit any personal data to bdgo.
2. Data Controller Information
2.1 For the purposes of this Privacy Policy, bdgo acts as the data controller in respect of personal data collected from users of the Platform. As data controller, bdgo determines the purposes and means of processing your personal data.
2.2 If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact the bdgo data team directly at the address below. We aim to acknowledge all data-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
Data Contact: [email protected] — please include "Privacy / Data Request" in the subject line of your message.
3. Personal Data We Collect
3.1 bdgo collects the following categories of personal data from users of the Platform. The specific data points collected depend on the actions you take and the services you use.
3.1 Identity and Registration Data
When you create a bdgo account, we collect your full legal name, date of birth, national identity card (NID) number or passport number, and residential address. This information is required to verify your identity, confirm your eligibility to use the Platform, and comply with our Know Your Customer (KYC) obligations.
3.2 Contact Data
We collect your email address and mobile phone number at registration. These are used to communicate account activity notifications, security alerts, promotional messages (where you have opted in), and to respond to your support enquiries.
3.3 Financial and Payment Data
To process deposits and withdrawals, bdgo collects payment account identifiers associated with your bKash, Nagad, Rocket, or Upay mobile financial service accounts, and card details (card type, last four digits, expiry date) where card payments are used. Full card numbers are handled exclusively by PCI-DSS certified payment processors and are never stored on bdgo servers.
3.4 Account Activity Data
We record your login history, betting and gaming activity, transaction history (deposits, withdrawals, bonus activity), responsible gaming settings, and customer support interactions. This data is used to operate your account, resolve disputes, and detect prohibited activities.
3.5 Technical and Device Data
When you access the Platform, our servers automatically collect your IP address, device type, operating system, browser type and version, screen resolution, language settings, and session duration. This technical data is used for platform security, fraud prevention, and service optimisation.
3.6 Communications Data
If you contact bdgo's support team by email or chat, we retain records of that correspondence including the content of your messages, the date and time of contact, and the resolution outcome. These records are retained to improve our service quality and to maintain an accurate account history.
4. How We Collect Your Data
4.1 bdgo collects personal data through the following channels and methods:
- Direct collection: Data you provide voluntarily when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
- Automated collection: Technical data collected automatically by our servers when you access the Platform, including IP address, device fingerprint, and session data, using cookies and server logs.
- Third-party sources: Identity verification data from KYC service providers; fraud and risk signals from payment processors; and publicly available information where necessary to verify the accuracy of data you have provided.
- Inferred data: Behavioural profiles derived from your activity on the Platform, such as preferred game types, session frequency, and deposit patterns, used for personalisation and responsible gaming monitoring.
4.2 bdgo does not purchase personal data lists from third-party data brokers and does not obtain personal data from social media platforms without your knowledge and explicit consent.
5. Legal Basis for Processing
5.1 bdgo processes your personal data on one or more of the following legal grounds depending on the purpose of processing:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Contractual necessity — required to deliver the service you have contracted with us |
| Identity verification (KYC) | Legal obligation — required to comply with anti-money laundering and responsible gaming obligations |
| Processing deposits and withdrawals | Contractual necessity — required to fulfil financial transactions requested by you |
| Fraud detection and security monitoring | Legitimate interest — protecting the integrity of the Platform and the security of all users |
| Responsible gaming monitoring | Legal obligation and legitimate interest — ensuring user wellbeing and platform integrity |
| Marketing communications | Consent — only where you have expressly opted in to receive promotional messages |
| Customer support and dispute resolution | Contractual necessity and legitimate interest — providing service and resolving complaints |
| Platform analytics and improvement | Legitimate interest — improving the quality and performance of the Platform |
5.2 Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal. To withdraw consent for marketing communications, use the unsubscribe link in any email or contact [email protected].
6. How We Use Your Data
6.1 bdgo uses your personal data for the following specific purposes:
- Creating and managing your bdgo account, including authentication and account settings.
- Verifying your identity and age to confirm eligibility to use the Platform (21+ requirement).
- Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
- Detecting and preventing fraud, money laundering, bonus abuse, and other prohibited activities.
- Monitoring your gaming patterns to identify problem gambling behaviours and apply responsible gaming interventions where appropriate.
- Providing customer support, responding to your enquiries, and resolving disputes.
- Sending transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and KYC status updates.
- Sending promotional communications including bonus offers and platform updates, strictly where you have opted in.
- Improving the Platform's performance, functionality, and user experience through aggregated analytics.
- Complying with legal and regulatory obligations applicable to bdgo's operations.
6.2 bdgo does not use your personal data to make fully automated decisions that produce legal or similarly significant effects without human oversight. Where automated risk scoring is used (for example, in fraud detection), a human review is conducted before any material account action is taken.
7. Sharing Your Data with Third Parties
7.1 bdgo does not sell, rent, or trade your personal data to any third party. We share personal data only in the following strictly limited circumstances:
7.1 Payment Processors
To process your deposits and withdrawals, bdgo shares the minimum necessary payment data with our partner payment processors including bKash, Nagad, Rocket, Upay, and card processing networks. These processors are contractually bound to process your data only for the purpose of completing your requested transaction.
7.2 Identity Verification Providers
For KYC verification, bdgo may share identity document data with certified third-party identity verification services. These providers process your data solely to verify your identity on our behalf and are bound by strict confidentiality and data protection obligations.
7.3 Game Content Providers
Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and anonymised player identifiers to enable gameplay. These providers do not receive your full identity data, contact details, or financial information unless specifically required for game-specific compliance purposes.
7.4 Legal and Regulatory Authorities
bdgo may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required by applicable law, court order, or where disclosure is necessary to protect the rights, safety, or property of bdgo or other users of the Platform.
7.5 Service Providers
bdgo engages third-party service providers for functions including cloud hosting, email delivery, customer support tooling, and analytics. These providers act as data processors on our behalf and are contractually prohibited from using your data for any purpose other than providing the specified service to bdgo.
8. Cookies and Tracking Technologies
8.1 The bdgo platform uses cookies and similar technologies (such as local storage and session storage) to operate core platform functionality, remember your preferences, and gather analytics data. The following categories of cookies are used:
| Cookie Category | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your cart/balance state, protect against CSRF attacks. Cannot be disabled without breaking core functionality. | Session / up to 24 hours |
| Functional | Remember your language preference, display settings, and responsible gaming alert dismissals. | Up to 12 months |
| Analytics | Collect anonymised data about how users navigate the Platform to help us identify performance issues and improve the user experience. | Up to 24 months |
| Security / Fraud Detection | Device fingerprinting and behavioural signals used to detect suspicious login attempts, bonus abuse, and multi-accounting. | Up to 12 months |
8.2 You can manage or disable non-essential cookies through your browser settings at any time. Most modern browsers allow you to block all third-party cookies, delete existing cookies, or receive a notification before a cookie is stored. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform.
8.3 bdgo does not use third-party advertising cookies or behavioural advertising networks on the Platform. We do not track your activity across other websites.
9. Data Retention
9.1 bdgo retains your personal data for as long as your account is active and for a defined period after account closure, in accordance with our legal obligations and legitimate business needs. The following retention periods apply as a general guide:
- Account and identity data: Retained for the duration of the account relationship and for a minimum of 5 years following account closure, to comply with anti-money laundering record-keeping obligations.
- Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping requirements.
- KYC documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
- Customer support records: Retained for 3 years from the date of last interaction, to support dispute resolution and service improvement.
- Technical and session logs: Retained for up to 12 months, or longer where required for an ongoing fraud investigation or legal proceeding.
- Marketing consent records: Retained for 3 years from the date of consent or opt-out, to demonstrate compliance with consent requirements.
9.2 When data is no longer required for the purpose for which it was collected and the applicable retention period has expired, bdgo securely deletes or anonymises the data in accordance with our internal data lifecycle procedures.
10. Data Security
10.1 bdgo employs a layered security approach to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our key security measures include:
- SSL/TLS encryption: All data transmitted between your device and bdgo's servers is encrypted using industry-standard SSL/TLS protocols. You should always verify that the padlock icon appears in your browser's address bar when accessing the Platform.
- AES-256 data-at-rest encryption: Sensitive data stored on bdgo's servers, including personal and financial records, is encrypted at rest using AES-256 encryption.
- Access controls: Access to personal data is restricted to bdgo personnel who require it to perform their job functions. All staff with data access are subject to confidentiality obligations and regular security training.
- Two-factor authentication (2FA): bdgo offers 2FA for account login and encourages all users to enable it to protect their accounts from unauthorised access.
- Regular security assessments: bdgo conducts periodic internal and third-party security reviews to identify and remediate vulnerabilities.
- Incident response plan: In the event of a data breach that poses a risk to users, bdgo will notify affected individuals promptly and take immediate steps to contain and remediate the breach.
10.2 While bdgo takes all reasonable measures to protect your data, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.
11. Your Rights as a Data Subject
11.1 You have the following rights in relation to your personal data held by bdgo. To exercise any of these rights, contact us at [email protected] with "Data Rights Request" in the subject line. We will respond within 30 days of receiving a valid request.
Request a copy of the personal data bdgo holds about you and information about how it is used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where there is no overriding legal basis for continued processing.
Request that we restrict processing of your data in certain circumstances, such as while a data accuracy dispute is resolved.
Request a copy of data you have provided to us in a structured, machine-readable format for transfer to another provider.
Object to processing of your data where we rely on legitimate interests as the legal basis, including for direct marketing.
11.2 Please note that certain rights may be limited where bdgo has overriding legal obligations — for example, we cannot delete transaction records that are required by anti-money laundering law to be retained for a minimum period. We will always explain clearly if a right cannot be fully exercised and the reason why.
12. Marketing Communications
12.1 bdgo will only send you promotional communications — including bonus offers, game announcements, seasonal promotions (such as Eid specials, BPL betting promotions, or Pohela Boishakh offers), and platform updates — where you have expressly opted in to receive such messages during registration or through your account settings.
12.2 You may opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email, updating your communication preferences in your account settings, or contacting [email protected] with the subject line "Unsubscribe from Marketing".
12.3 Opting out of marketing communications does not affect transactional communications such as deposit confirmations, withdrawal notifications, KYC status updates, or security alerts. These essential communications will continue for as long as your account is active.
12.4 bdgo does not share your contact details with third-party marketing companies for their own promotional purposes.
13. Children and Minors
13.1 The bdgo platform is strictly for adults aged 21 years and above. bdgo does not knowingly collect or process personal data from individuals under the age of 21. If you believe that a minor has registered an account or submitted personal data to bdgo, please notify us immediately at [email protected] and we will take prompt action to close the account and delete the associated data.
13.2 If bdgo discovers during the account lifecycle that a registered user was under the age of 21 at the time of registration, the account will be closed, all transactions will be voided in accordance with our Terms & Conditions, and personal data will be retained only for the minimum period required by law before secure deletion.
13.3 bdgo actively enforces its age verification procedures at the point of registration and at any time thereafter where age eligibility is in doubt. We encourage parents and guardians to use parental control software to prevent underage individuals from accessing gambling platforms.
14. Changes to This Policy
14.1 bdgo reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they significantly affect the rights of users or the way we handle personal data — registered users will be notified by email at least 14 days before the changes come into effect.
14.2 Non-material changes, such as corrections of typographical errors, clarifications of existing provisions, or updates that do not affect user rights, may be made without advance notice. The effective date displayed at the top of this Policy will be updated to reflect the most recent revision.
14.3 Your continued use of the Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated practices. If you do not accept the revised Policy, you should cease using the Platform and contact us to request account closure before the changes take effect.
14.4 Previous versions of this Privacy Policy are available on request by contacting [email protected].
15. Contact and Data Requests
15.1 For all privacy-related enquiries, data subject rights requests, or concerns about the way bdgo handles your personal data, please contact us using the details below.
Email: [email protected] — include "Privacy / Data Request" in the subject line. This address is shown as plain text only and is not a clickable link.
Response Time: We acknowledge all privacy enquiries within 5 business days. We aim to provide a full response within 30 calendar days of receiving a valid request.
Support Hours: 24 hours a day, 7 days a week including Bangladesh public holidays (Bangladesh Standard Time, UTC+6).
15.2 When submitting a data subject rights request, please provide your full name, the email address associated with your bdgo account, and a clear description of the right you wish to exercise. We may request additional verification to confirm your identity before processing the request.
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